Warranty

There is nothing to register and no card to keep. If a piece leaves the factory with something wrong with it, we want to know, and we will make it right through the retailer you bought from.

What is covered

• Cutting faults — a slot that never got cut through, a burr left sharp, an outline that does not match the design.
• Finish failures that are not wear: powder coat flaking, blistering or lifting on a piece that has been hung indoors and treated normally.
• Panels that arrive creased, folded or twisted in a way that will not flatten on the wall.
• A set delivered short a panel, or with the wrong panel in it.
• Keyholes and fixing points that are missing, misplaced or torn.

What is not

• Rust on a piece hung outdoors. 48 of the 82 listings here mention outdoor use, and that means a covered porch or a sheltered wall — not standing weather, not salt air, not a sprinkler. Steel left in the rain will rust through any coating eventually, and no honest warranty says otherwise.
• Damage from the fixing rather than the piece: a screw driven into crumbling plaster, an adhesive strip on textured paint, a panel hung from a single hook when it has two keyholes.
• Scratches, dents and knocks after delivery, including the classic one — a vacuum cleaner into the bottom edge of a low-hung panel.
• Repainting, drilling, bending or cutting the piece yourself. You may do all of it; it just ends the warranty.
• The color of the wall showing through the openings. That is the design.

How to claim

Go to the retailer first. They hold the transaction, they can send a replacement or a refund, and for a fault they will normally do it without argument. Then send us a note at [email protected] with the design name, the finish and a photo in daylight. We cannot move money, but we can trace a fault to the batch it came from, and we can sometimes send a single replacement panel where the retailer would otherwise replace a whole set.