Shipping
ESTART does not ship anything itself. Every piece in this catalog is stocked and dispatched by the retail partner whose listing the buy buttons open, from warehouses inside the country you are ordering in. The delivery estimate, the carrier and the shipping cost are all theirs, and the figure shown at their checkout is the one that counts.
What we can tell you is what is in the box, because we know how these things are packed.
Flat, light, and smaller than you expect
Cut metal wall art is mostly holes. A piece three feet across can weigh less than a couple of hardback books, and almost the whole catalog travels flat in a padded envelope or a thin card carton rather than a boxed void. That is good news for delivery times and cost, and it is also why a parcel that looks far too slim to hold the thing you ordered usually does.
Multi-panel sets — 44 of the 82 designs here — ship as one parcel with the panels stacked and interleaved, not as a panel per box. If you ordered a four-panel mountain range and one parcel arrived, that is the whole order. Count the panels before you decide something is missing.
Who handles what
| Question | Ask |
|---|---|
| Delivery date, tracking, carrier | The retailer |
| Shipping cost, free-delivery thresholds | The retailer |
| Change of address, cancellation | The retailer, immediately |
| Parcel lost or damaged in transit | The retailer |
| Panel bent, finish chipped, part missing | The retailer for a replacement; us as well, so we can chase it at the factory |
| Will it fit my wall | The planner, before you order |
When it arrives
Open the parcel along the short edge rather than across the face of it — a blade drawn across a flat carton will find the powder coat underneath. Unstack multi-panel sets on a soft surface, and lay the arrangement out on the floor before you touch the wall. Cut edges are deburred but they are still cut metal, so handle a large panel by its outer frame rather than through the openings.
A gentle bow in a wide, thin panel is normal after shipping and normally disappears once the piece is hung on two fixings. A crease, a kink or a fold is not normal — that is a return.